Frequently Asked Questions.
Everything you need to know about our authentic perfume imports, doorstep inspection freedom, nationwide cash on delivery, and replacement guarantees.
Ordering & Cash on Delivery
How does payment work - is it cash on delivery only?
Cash on delivery is our standard payment method. Place your order online with zero advance payment. The courier delivers your parcel directly to your doorstep and you hand cash to the delivery rider only after inspecting the package. We never ask for advance payments, bKash/Nagad transfers, card details, or PIN numbers over the phone or in chat.
Why do you call to confirm every order before dispatch?
Our Dhaka dispatch team places a quick verification call to the phone number provided with your order. This protects you against accidental orders or address errors, and allows you to confirm delivery instructions before the flacon leaves our depot. If we cannot reach you on the first attempt, we hold the order safely rather than shipping to an unverified address.
Can I place an order directly over WhatsApp or phone?
Yes. If you prefer personal assistance or have specific questions about scent profiles, message us on WhatsApp or call our concierge directly at 01813-683889. We can take your order details and schedule doorstep delivery directly.
Nationwide Doorstep Delivery
How long does delivery take across Bangladesh?
We ship nationwide from our central Dhaka depot through specialized fragile-handling courier partners. Inside Dhaka city, parcels typically arrive within 1-2 days. For all other 64 districts outside Dhaka, delivery takes 2-4 days depending on distance. Fridays and government holidays are non-dispatch days.
How much is the delivery charge?
Orders of ৳5,000 or more qualify for Free Nationwide Delivery. For orders below this threshold, shipping inside Dhaka is ৳60, outside Dhaka is ৳120, and express is ৳150.
How are fragile perfume flacons packaged for transit?
Every fragrance bottle is wrapped in multi-layer shock-absorbing air cushioning and sealed inside a rigid, tamper-evident courier box. This ensures complete protection against heat, transit vibration, and rough handling across long-distance upazila routes.
Authenticity & Inspection Freedom
How do you guarantee every perfume is 100% authentic?
We purchase stock directly from certified brand distributors and authorized importers, never from grey-market liquidators or dubious middlemen. Every single bottle carries a laser-etched manufacturer batch code on the glass base that matches the outer box packaging. You can verify this code in real time against global brand registries.
Can I inspect the perfume before paying the delivery rider?
Yes. This is our core Authenticity Shield promise. When the courier arrives, you have full freedom to open the outer transit packaging in front of the rider to inspect the factory cellophane, distributor seals, and batch serials. If anything looks compromised or unsatisfactory, you can refuse the parcel immediately and pay nothing.
What is the difference between Attar and Eau de Parfum?
Attar is a traditional, alcohol-free concentrated perfume oil that is applied in gentle dabs. It wears intimately close to the skin with long-lasting warmth. Eau de Parfum (EDP) is an alcohol-based spray formulation that projects a wide sillage with dynamic top, heart, and base note drydown over 8+ hours.
Do authentic perfumes have expiration dates?
Alcohol-based perfumes do not spoil or expire like groceries. When kept in a cool, dry environment away from direct sunlight, an original fragrance maintains its olfactory brilliance for years. For skincare products, always check the printed expiration date or Period After Opening (PAO) emblem on the carton.
Returns, Replacements & Claims
What happens if a bottle arrives damaged or leaking?
Because we offer doorstep inspection, you can refuse damaged parcels at the door with zero cost. If transit damage or a defect is noticed right after unboxing, notify our team within 48 hours of delivery with photos of the bottle, batch code, and courier slip. We will dispatch a fresh replacement at our cost with zero delivery charge.
Can I return a perfume after opening or spraying it?
Due to strict personal cosmetic hygiene regulations, once a perfume cellophane seal has been broken or sprayed, it cannot be returned or restocked unless there is an undisputed manufacturer flaw or batch discrepancy.
Do you offer wholesale orders or corporate gifting?
Yes. We regularly supply corporate gift sets, executive event hampers, and curated wholesale packages. Contact us directly via WhatsApp or phone to discuss volume tiers, customized presentation packaging, and official invoicing.
Still Have a Question?
Our Dhaka team is available every day. Reach us directly for fragrance recommendations, batch verifications, order updates, or wholesale enquiries.